Our promise

We stand behind Peach Mami 100%. If you're not satisfied with your purchase for any reason, you have 30 days from the date of delivery to request a full refund. We mean it — no hoops to jump through.

How to request a refund

To start a return, simply email us at support@peachi.store with:

• Your order number
• The reason you'd like a refund (we love feedback, but it's not required)

Our team will respond within 24 hours and guide you through the next steps.

Refund process

Once your refund is approved, it will be processed back to your original payment method within 5–10 business days, depending on your bank or card provider.

You will receive an email confirmation once your refund has been issued.

Exchanges

At this time we do not offer direct exchanges. If you'd like a different product, please request a refund and place a new order.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, please contact us at support@peachi.store within 14 days with a photo and your order number. We'll send a replacement or issue a full refund straight away.

Non-refundable situations

Refunds are not available for orders where more than 30 days have passed since delivery, or where misuse or damage caused by the customer is evident.