📦 Processing time

All orders are processed within 1–3 business days of being placed. Orders are not processed or shipped on weekends or public holidays.

You'll receive a confirmation email with tracking details as soon as your order leaves our warehouse.

🚚 Delivery times by region

Delivery times are estimates only and may vary due to carrier delays, customs, or peak periods.

🌍 International orders

We ship worldwide, always free. International orders may be subject to customs duties and import taxes upon arrival. These charges are the responsibility of the customer and are not included in your order total.

We have no control over customs processes and cannot predict delays caused by them. For more info, contact your local customs office.

📍 Tracking your order

Once your order has shipped, you'll receive a tracking number via email. You can use this to follow your parcel every step of the way.

If your tracking hasn't updated in more than 5 business days, please reach out to us at support@peachi.store and we'll look into it for you.

📬 Wrong address / undeliverable parcels

Please double-check your shipping address before placing your order. Peachi is not responsible for orders delivered to an incorrectly provided address.

If a parcel is returned to us as undeliverable, we'll contact you to arrange reshipment.

❓ Lost or damaged orders

If your order arrives damaged or goes missing in transit, please contact us within 14 days of the expected delivery date at support@peachi.store. Include your order number and a photo if applicable, and we'll make it right.